At Trendbroz, operated by Dropnet Enterprises, we aim to provide a smooth and reliable shopping experience for men’s clothing. In this document, “we,” “our,” and “us” refer to Dropnet Enterprises, while “you,” “your,” and “user” refer to our valued customers. We prioritize fairness, transparency, and timely resolution of complaints. This policy details how grievances are handled efficiently, professionally, and in accordance with applicable laws. 

Definition of a Grievance 

A grievance refers to any complaint, concern, or dissatisfaction related to products or services purchased from our platform. Common examples include: 

• Defective or substandard men’s clothing items 
• Incorrect, delayed, or failed deliveries 
• Payment errors or transaction issues 
• Difficulties with returns, exchanges, or refunds 
• Concerns about customer support services 
• Requests for clarification regarding website policies 

How to Submit a Grievance 

To file a grievance, follow these steps: 

1. Help Centre/Contact Page: Access the “Help Centre” or “Contact Us” section on our website or app. 
2. Select Category: Choose the option that best describes your issue. 
3. Provide Details: Enter your Order ID, explain the issue clearly, and attach relevant documents or images. 
4. Review & Submit: Our support team will review your submission and respond appropriately. 

Escalation to the Grievance Officer 

If your issue is unresolved or the resolution is unsatisfactory: 

• You may escalate the matter to our Grievance Officer. 
• The escalation process follows the provisions of the Information Technology Act, 2000, and other applicable regulations. 
• The Grievance Officer ensures fair evaluation and resolution of escalated complaints. 
• Contact the Grievance Officer at: dropnetenterprises@gmail.com 

Grievance Resolution Procedure 

• Acknowledgement: Receive confirmation of grievance receipt via email within 48 hours. 
• Tracking ID: A unique reference number will be provided to track progress. 
• Resolution Timeline: Complaints are resolved within 7 working days or as mandated by law. 
• Regular Updates: You will be informed of updates regarding your grievance status through your registered contact details. 

Closure of Grievance 

A grievance is considered resolved if: 

• A satisfactory resolution has been provided by support or the Grievance Officer. 
• No response is received from you within a reasonable timeframe after a resolution is shared. 
• A final decision has been communicated in line with our policies and legal requirements. 

Contact Information 

For assistance, questions, or to file a grievance, please contact us at: dropnetenterprises@gmail.com 

We value your trust and are committed to resolving all grievances efficiently to ensure a positive men’s clothing shopping experience.